Privacy Policy & T&Cs
Datenschutzerklärung
The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this privacy notice we inform you about the most important aspects of data processing in the context of our website.
1. Controller
Florian Höfer
Bachweg 50
56072 Koblenz
E-Mail: info@lauberhof-pfalz.de
Mobil: +49 151 41459144
2. General Information on Data Processing
Scope of Processing Personal Data
We process personal data of our users only to the extent necessary to provide a functioning website and our content and services. Processing of personal data of our users generally takes place only with the user's consent. An exception applies in cases where prior consent cannot be obtained for factual reasons and processing of the data is permitted by law.
Legal Basis for Processing Personal Data
Where we obtain the consent of the data subject for processing personal data, Art. 6(1)(a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis. For the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6(1)(b) GDPR serves as the legal basis. Where processing is necessary for the purposes of the legitimate interests pursued by our company or a third party, and where the interests, fundamental rights and freedoms of the data subject do not override those interests, Art. 6(1)(f) GDPR serves as the legal basis.
Data Deletion and Retention Period
Personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage may also take place if provided for by European or national legislators in EU regulations, laws or other provisions to which the controller is subject. Data will also be blocked or deleted when a retention period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.
3. Provision of the Website and Creation of Log Files
Description and Scope of Data Processing
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected: information about the browser type and version used, the operating system of the user, the IP address of the user, date and time of access. This data is also stored in the log files of our system. This data is not stored together with other personal data of the user.
Legal Basis
The legal basis for the temporary storage of data and log files is Art. 6(1)(f) GDPR.
Purpose of Data Processing
The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session. Storage in log files takes place to ensure the functionality of the website. The data also serves us to optimise the website and to ensure the security of our information technology systems.
Duration of Storage
The data is deleted as soon as it is no longer necessary for the purpose for which it was collected. In the case of collection of data to provide the website, this is the case when the respective session has ended. In the case of storage of data in log files, this is the case after no more than seven days.
4. Contact Form and Email Contact
Description and Scope of Data Processing
A contact form is available on our website which can be used for electronic contact. If a user makes use of this option, the data entered in the input mask is transmitted to us and stored. These data are: name, email address, telephone number (optional) and the message. At the time the message is sent, the following data is also stored: the IP address of the user and the date and time of submission. Your consent is obtained for the processing of data during the submission process, with reference to this privacy policy. Alternatively, contact can be made via the email address provided. In this case, the personal data of the user transmitted with the email will be stored.
Legal Basis
The legal basis for processing data is Art. 6(1)(a) GDPR where the user has given consent. The legal basis for processing data transmitted in the course of sending an email is Art. 6(1)(f) GDPR. If the email contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR.
Purpose of Data Processing
Processing of personal data from the input mask serves us solely for handling the contact request. In the case of contact by email, this also constitutes the necessary legitimate interest in processing the data. The other personal data processed during the submission process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.
Duration of Storage
The data is deleted as soon as it is no longer necessary for the purpose for which it was collected. For personal data from the contact form's input mask and data sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively resolved.
5. Cookies
Our website does not use tracking cookies. Only technically necessary cookies are used, which are required for the operation of the website. These cookies are automatically deleted when you close your browser.
6. Map Service OpenStreetMap
On our website we embed map material from the OpenStreetMap service. OpenStreetMap is operated by the OpenStreetMap Foundation (OSMF), St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom. When you access the page with the embedded map, your IP address is transmitted to OSMF servers and processed there for technical purposes. This is necessary for displaying the map. The OSMF, as a British organisation, is subject to UK GDPR, which corresponds in substance to the European General Data Protection Regulation (GDPR). Your data is not passed on to third parties. Further information on data protection at OpenStreetMap can be found at: https://osmfoundation.org/wiki/Privacy_Policy
7. Rights of the Data Subject
Right of Access
You have the right to request confirmation from us as to whether personal data concerning you is being processed. Where such processing takes place, you may request the following information from us: the purposes for which the personal data is processed; the categories of personal data being processed; the recipients or categories of recipients to whom the personal data concerning you has been or will be disclosed; the envisaged period for which the personal data will be stored.
Right to Rectification
You have the right to request rectification and/or completion from the controller if the personal data processed concerning you is inaccurate or incomplete.
Right to Erasure
You have the right to request that personal data concerning you be deleted without undue delay where one of the grounds provided by law applies and processing is no longer necessary.
Right to Restriction of Processing
You have the right to request restriction of processing from us where one of the statutory conditions is met.
Right to Object
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is carried out on the basis of Art. 6(1)(f) GDPR.
Right to Withdraw Consent
You have the right to withdraw your consent under data protection law at any time. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
General Terms and Conditions
1. Scope
These General Terms and Conditions (T&Cs) apply to all bookings and rentals of the holiday property Lauberhof 1, 67705 Trippstadt.
2. Booking and Contract Formation
By submitting a booking enquiry, the guest makes a binding offer to conclude a rental agreement. The contract is formed upon written booking confirmation by the landlord.
3. Deposit, Payment, Security Deposit
Deposit & Payment
A deposit of 30% of the rental price is due within 7 days of booking confirmation. The remaining balance is payable no later than 30 days (4 weeks) before arrival. For short-notice bookings (less than 30 days before arrival), the total amount is due immediately. In the event of late payment, we reserve the right to withdraw from the contract.
Payment Methods
Payment is preferably made by bank transfer. Payment by PayPal is also possible by arrangement. Bank details will be provided with the booking confirmation.
Security Deposit
A security deposit is required to cover possible damage to the accommodation or its furnishings. This amounts to €200 for the small unit (GF) or €300 for the entire house (GF + UF). The security deposit must be paid by bank transfer before arrival and must be received in our account no later than 3 days before arrival. The security deposit will be returned within 7 working days after departure, provided no damage or exceptional soiling has been found. Should damage be identified, we reserve the right to retain the security deposit in whole or in part to cover the costs incurred. A corresponding statement will be provided transparently. Minor damage will be handled fairly via the security deposit, larger damage will be processed through our insurance.
4. Cancellation Policy
Cancellation Conditions
Cancellations must be made in writing (by email or letter). The date on which the cancellation is received by the landlord is decisive. The following cancellation fees apply:
• 30 to 89 days before arrival: 50% of the total amount
• Less than 30 days before arrival or no-show: 75% of the total amount
The agreed total price less saved expenses is decisive.
Hardship cases (e.g. illness, accident) will be considered individually.
We strongly recommend taking out travel cancellation insurance.
5. Arrival and Departure
• Departure: by 11:00 at the latest
• A late check-out is possible by arrangement and at extra charge.
The key is in the key safe at the house. You will receive the code in advance by email. The guest is obliged to treat the access code confidentially and not to pass it on to third parties.
On departure, all windows must be closed, doors locked and all keys returned to the key safe.
6. Use of the Accommodation
The accommodation must be treated with care and used for residential purposes only. The accommodation may only be used by the agreed number of persons. Subletting or passing on to third parties is not permitted. Larger events or parties are only permitted with the express agreement of the landlord. In the event of unauthorised events, we reserve the right to terminate the rental agreement without notice.
Pets are warmly welcome – please let us know in advance. Dogs are welcome to bring their own bed, sleeping mat or basket. For hygiene reasons, we ask that dogs do not access bedrooms or beds. The landlord reserves the right to charge additional cleaning or damage costs in the event of non-compliance with this rule.
Lauberhof is a non-smoking property. Smoking is not permitted anywhere inside – including with windows open. Smoking is permitted on the terrace and in outdoor areas. Cigarette ends must be disposed of in the ashtrays provided. In the event of non-compliance, we reserve the right to charge an additional cleaning fee.
7. Liability
Landlord's Liability
The landlord is not liable for damage caused by force majeure, the fault of third parties or the guest. The landlord's liability is limited to intent and gross negligence. Excluded from this are damages arising from injury to life, body or health and essential contractual obligations (cardinal obligations). In these cases the landlord is also liable for slight negligence.
Items Brought by the Guest
No liability is accepted for items brought by the guest. This also applies to vehicles and their contents. Guests are asked not to leave valuables in the accommodation.
Guest's Liability
The guest is liable for all damage caused by themselves, their companions, visitors or pets brought along to the accommodation, its furnishings or the grounds. Damage must be reported to the landlord without delay. Damage will be settled via the security deposit held or by direct payment by the guest.
8. House Rules
The guest undertakes to comply with the house rules. The house rules form part of the contract and will be provided to the guest prior to arrival.
9. Severability Clause
Should individual provisions of these T&Cs be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.